Where do you ship?
We currently ship within Singapore. For international customers, do contact us and we'll advise on the shipping charges and lead time.
What's the shipping cost within Singapore?
A flat rate of $5 will be applied to orders less than $60. For orders above $60, shipping charges will be automatically waived at check out. If you urgently need an item and require express same day/next day shipment, do contact us and we'll advise on the additional shipping charges.
What's your return policy?
Returns are only accepted in the event of an error in your order received. Customers will be offered an exchange or refund. All exchanges are subject to availability of stock. If the item is unavailable, we'll offer a refund. Toys with features that are deemed as natural characteristics of wood will not be eligible for return. All return requests will be sent to manufacturer for assessment before taking the next course of action.
In the event that you changed your mind after purchase, refund can be made in terms of store credits less 5% admin charges. Return shipping charges will be incurred by buyer.
Sales items are not eligible for exchange or refund.
Any other questions?
Email us at firstname.lastname@example.org :)